On 25 November 2019, the Solicitors Regulation Authority (SRA) introduced new rules allowing solicitors to offer services directly to the public - without needing to work within a traditional law firm.

This means qualified solicitors can now practise as Freelance Solicitors (or sole traders), giving clients greater flexibility, direct contact, and significantly reduced costs - while maintaining the same professional standards and regulation as any law firm solicitor.

Are you a fully qualified Solicitor?

Yes. I qualified as a solicitor in 2000 - which means you’re in experienced hands.

Are you regulated by the Solicitors Regulation Authority?

Yes, absolutely. I’m regulated by the SRA in exactly the same way as any other solicitor.

Do you have Professional Indemnity Insurance?

As a Freelance Solicitor carrying out non-reserved legal services, I’m not required to hold separate professional indemnity insurance. However, all clients are protected by and have access to the SRA Compensation Fund, which provides cover in the unlikely event something goes wrong.

Why do you work as a Freelance Solicitor rather than through a law firm?

Being freelance allows me to work directly with my clients - with fewer layers, lower overheads, and far more flexibility. It means I can provide the same high-quality legal support at a fraction of the cost, while keeping the experience personal and collaborative.

Can you hold client money?

Freelance solicitors can’t hold client money, except in limited circumstances - for example, where payment is made on account of costs or specific expenses.

I don't have any reason to hold client money with the way I've set up my freelance business, however if I needed to for some particular purpose, all such payments would be held in my business account, with full transparency at every step.

Do you carry out all work yourself?

Yes. As a Freelance Solicitor, I work personally with every client from start to finish. You’ll never be passed on to a junior or assistant.

Do you have offices where you see your clients?

No - I work remotely from my home office and meet clients virtually via Zoom.

This approach keeps my fees affordable, while giving you the flexibility to speak from the comfort of your own home.

My commitment to you

I’m committed to providing every client couple with a high-quality, professional, and supportive legal service.

If you ever have concerns about any part of my work, please contact me directly at susan@divorcingamicably.co.uk so we can resolve the matter together.

How I Handle Concerns

• Acknowledgement - I’ll confirm receipt of your email within three working days, along with a copy of this procedure.
• Review – I’ll carry out a full review of your case as part of my investigation.
• Meeting (optional) – You’ll be invited to a Zoom meeting within 14 working days of my acknowledgement, to discuss and hopefully resolve your concern.
• Follow-up - Within five working days of our meeting, I’ll confirm the outcome and any agreed solutions in writing.
• If you decline a meeting, I’ll instead send a written response within 14 working days with proposed next steps.
• Further review – If you’re still unhappy, I’ll review the decision and reply within 14 working days, confirming my final position or offering another meeting.

If you remain dissatisfied after this, you can contact the Legal Ombudsman at:

Legal Ombudsman
PO Box 6167
Slough SL1 0EH

Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk

Complaints to the Legal Ombudsman are normally accepted within six months of receiving my final response.